Desktop · 1/4

Agent workspace — Unified queue with priority, SLA and suggested replies.

SaaS Platform · PROJECT #012

OrbitDesk

Support helpdesk with AI triage and a self-serve knowledge base

OrbitDesk unifies email, chat and form tickets into one queue. The AI layer suggests answers from your own documentation, and agents stay in control of every reply that reaches a customer.

Starting from

$2,760

6 pages · Clickable prototype in 2 weeks, first production release 8–12 weeks

See price breakup

Project overview

What it does

Collects support requests from every channel, routes them and helps agents answer faster.

Target customers

Support teams handling more tickets than their inbox can organise.

Problem solved

Shared inboxes lose context, duplicate work and hide response-time problems.

Value proposition

One queue with context, SLAs and measurable response times.

Business model

Per-agent subscription with tiers by volume and automation.

Suitable for

Support teams, SaaS companies, Service businesses with high enquiry volume

Page structure

Marketing

Homepage
Features
Pricing
Integrations
Solutions
Contact

Accounts

Login
Signup
Forgot password
Team settings
Profile
Billing
Notifications

Product

Ticket queue
Ticket detail
Customer profiles
Macros
SLA rules
Reports
Admin dashboard

Support

Help centre
Article pages
Documentation
API reference
Status
Privacy
Terms
404

AI automation & workflows

Ticket triage

Trigger

A ticket arrives from email, chat or a form

AI processing

Intent, sentiment and product area are classified

Business logic

Routing rules map the classification to a team and priority

Action

The ticket lands with the right agent and SLA clock

Result

Urgent issues stop waiting behind routine ones

Answer suggestion

Trigger

An agent opens a ticket

AI processing

Retrieval over your knowledge base and past resolved tickets

Business logic

Suggestions cite the source article; agents always edit before sending

Action

A drafted reply appears alongside the conversation

Result

Shorter handling time with answers grounded in your own content

Knowledge gap detection

Trigger

A weekly review job runs

AI processing

Unanswered and repeatedly escalated topics are clustered

Business logic

Clusters above a threshold become article suggestions

Action

A writing queue is created for the support lead

Result

The help centre grows where customers actually struggle

Technical implementation

Frontend

React
TypeScript
Component library
Data tables and charts
Optimistic UI updates

Backend & data

Server functions and REST endpoints
PostgreSQL
Row-level security
Background queues
Caching layer
Full-text search

Identity

Email and OAuth sign-in
Multi-factor authentication
Role-based permissions
Team and workspace scoping

AI layer

LLM gateway
Retrieval over your own records
Vector index
Prompt and output logging
Human review step

Commerce

Subscriptions and seats
Metered usage
Invoices and dunning

Operations

CI/CD
Structured logging
Error tracking
Audit trail
Automated backups
API documentation

SEO, GEO & AEO

Technical SEO

Semantic HTML with one H1 per page and a logical heading order
Unique title, meta description and canonical URL on every page
Open Graph and Twitter card tags sized for link previews
XML sitemap plus a robots file that allows the public sections
Breadcrumbs and descriptive internal linking between related pages
Image optimisation, lazy loading and modern formats (WebP/AVIF)
Mobile-first layout and Core Web Vitals budgets for each template
Redirect map and handled 404 pages to avoid duplicate or dead URLs
Indexable help-centre articles with FAQ schema where genuinely appropriate

GEO — generative engines

Clear entity definition: who the business is, what it sells, where it operates
Structured data so machines can read services, pricing and contact details
First-party facts stated on-page instead of only in images
Topic clusters that cover a subject fully rather than one thin page
Consistent name, address and contact details across every listing
Named authors and sources for any claim that needs backing
Documented support hours, channels and escalation paths

AEO — answer engines

Question-shaped headings that match how people actually ask
A short direct answer block under each question before the detail
FAQ sections drawn from real sales and support questions
How-to and step-by-step formats for process-led topics
Comparison and alternatives pages written without overstating claims
Glossary entries defining the terms used across the site
Each article opens with a direct answer before the detail

These practices improve discoverability; no ranking or AI-search inclusion is guaranteed.

Content, social & authority

Content & topical authority

Help centre
Troubleshooting guides
Feature documentation
API reference
Support benchmarks
Comparison pages

Social channels

LinkedIn: Product updates, founder posts and pipeline building
X: Changelog notes, launches and support signals
YouTube: Feature walkthroughs and onboarding tutorials
Reddit: Honest participation in the communities your buyers use
Discord / Slack: Customer community, feedback and early-access programmes
Telegram: Optional alert delivery for customers who prefer it

Ethical backlinks & authority

Verified business listings and consistent local citations
Digital PR and commentary pitched to relevant publications
Partner and supplier pages that earn genuine reciprocal links
Guest contributions on industry sites with real editorial value
Case studies distributed to communities where the audience already is
Original data or survey write-ups that others can cite

Analytics & security

Analytics & BI

Traffic and acquisition by channel, campaign and landing page
Conversion tracking on every enquiry, booking and signup
Funnel drop-off reporting from first visit to completed lead
Search performance: queries, impressions, clicks and positions
Error and uptime monitoring with alerting
First response and resolution time
Deflection rate from the help centre
CSAT by agent and topic

Security & compliance

Hashed credentials, secure sessions and optional multi-factor sign-in
Role-based access control checked on the server, never in the browser
Input and output validation on every form and API route
Protection against SQL injection, XSS and CSRF
Rate limiting and abuse prevention on public endpoints
Encrypted data in transit and at rest, with managed secrets
Audit logs, retention rules and tested backups
Cookie consent, privacy notices and accessibility checks
Redaction of sensitive data in ticket bodies and logs

Price breakup

Product design system

Queue, conversation and reporting components

$400

Core application

Multi-channel intake, queue, macros and SLAs

$900

Knowledge base

Public help centre and article management

$320

AI layer

Triage, grounded answer suggestions and gap detection

$480

Billing and subscriptions

Agent seats, plans and invoices

$280

Marketing site and search

Public pages, schema, docs and speed pass

$380